強項導向回顧

Usage

• 在面對問題的處理時，應該促成成員選擇擅長的事。而不是不擅長的新事物。
  • 找一些拿手的特性握強項(Stremgths)
  • 找一些工作來使用它

步驟

Discovering strengths:

回顧前次成功背後的原因。著重在 特性 與 價值 。

• 那些事做得比預期好，讓Team，客戶，自己得到利益。
  • 如何成功的? 我們做了哪些?
  • How did we do it? What did we do to make it successful?
  • 那些技巧是有幫助的? 那些經驗與特質讓你擁有這些技巧?
  • What helped us do it? Which expertise or skills made the difference? Which strengths that you possess made it possible?
  • 要如何讓團隊也能擁有相同的特質?
  • How did being part of a team help to realize it? What did team members do to help you? Which strengths does your team have?
• 讚揚式的詢問(four key questions)
  • 那些是做得不錯? 沒討論會遺忘的是?
  • What did we do well, that if we don’t discuss we might forget?
  • 學了甚麼?
  • What did we learn?
  • 下次我們應該可以試試...?
  • What should we do differently next time?
  • 那些事還在困擾我們?
  • What still puzzles us?

Defining actions: 前次遇到的問題，下次是否可能再次影響到大家?

• 可以改問:
  • How can you use your individual or team strengths to solve this problem?
  • What would you do more frequently that would help prevent the problem from happening again?
  • Which actions can you take, which you are already capable of?